Just scroll down to the bottom of this page and create a support ticket. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Your contract for car rental will be between you and the Car Rental Company. Seamless booking experience and great price compared to all other websites. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. He explained to me patiently and clearly. You can amend your booking information or cancel your booking in a few simple steps. 8 Feb 2023. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. available for purchase from the car rental company, or. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. If not, you will need to purchase the cover at the car rental company counter. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. @ Vicpak. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed.
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