Join the 258 people who've already contributed. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. We use cookies to ensure that we give you the best experience on our website. I prefer to go in before work so at 6am and then use the sauna and steam room. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Verification can help ensure real people write reviews about real companies. They now refuse to refund monies taken. The Stockton site seems to be run on a shoestring. Staff beyond rude ! Your experience matters. Staff are mostly friendly and it's well worth a visit. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 The floor is never cleaned properly and the water dispenser has mild on it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Your experience matters. This hasn't happened and all attempts to contact them regarding this is being ignored. One good search would have warned me but I was dazzled by the google and facebook reviews. Finally. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. I got nothing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. And update your website!!!! No on-duty lifeguard (is this actually legal!!!). Otherwise I would give it a five star rating. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Required fields are marked *. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Pay for a trustworthy gym that obeys the law so you get the proper financial protections.
trugym customer service