Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. when you purchase a product that is clicked through one of the outbound Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. They use them, abuse them and then let them go!!!! I also have a contract that states you will replace any damaged or missing diamond. I WAS there at 6 months. (Exchanges cannot be made at kay.com). Learn More. Repair paid for and diamond replaced. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Even though it didn't ship yet I was told they cannot change the city state and zip code. Top of the Page, What is your policy regarding conflict diamonds? Kay Jewelers Review | Excellent Quality and Stunning Beauty. Order--number [protected]. No, there are no shipping charges applied to orders shipped to a store. Not a phone call. they accept all major credit cards, PayPal, and Apple Pay. Hamilton, HM 11 Bermuda. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. (Trade-ins are not accepted at kay.com. 23.8 miles away from Kay Jewelers. Or exchanged within 30 days at any Kay Jewelers. Shop the latest and enjoy express delivery and free returns today. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. No, there are no shipping charges applied to orders shipped to a store. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. The eligible items for the discount range a lot. } When will my credit card be charged for my in-store pick up? color: #515666; I love my Leo diamonds. Monday to Friday: 7 AM 1 AM ET. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. I took my jewelry in for inspection and found that the ring was broke.
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kay jewelers customer service